WHICH COMPANY PROVIDES SHIPPING DELIVERY SERVICE?

FEDEX

WHERE CAN THE LIST BE FOUND OF ELIGIBLE CANADIAN MUNICIPALITIES ADDRESS LOCATIONS OF CUSTOMERS THAT CAN ORDER PLUS RECEIVE DELIVERY SERVICE?

SHIPPING POLICY

WHAT IF SOMEONE WOULD LIKE TO ORDER BUT THEIR ADDRESS LOCATION IS NOT ON CANADIAN MUNICIPALITIES LIST WITHIN SHIPPING POLICY CAN THEY EMAIL THEIR REQUEST TO KATCHRONO BUT ONLY IF THEIR LOCATION IS CLOSE TO 1 OF THE MUNICIPALITIES LISTED WITIHIN SHIPPING POLICY WITH THEIR ESTIMATED DISTANCE FROM IT BEING ABOUT 100KMS?

YES

WHAT IS EXPECTED SHIPPING TIME FOR WALL ART CANVAS WHITE EDGE?

63 DAYS (9 WEEKS) OR SOONER

WHAT IS EXPECTED SHIPPING TIME FOR PAPER ART PRINT COLOURING PAGES?

56 DAYS (8 WEEKS) OR SOONER

SHIPPING PROVIDED TO POST OFFICE BOX ADDRESS?

NO

ARE RECYCLED MATERIALS USED FOR THE PACKAGING OF SHIPMENTS?

YES

WHAT DOES FEDEX REP REQUIRE AT DOOR OF DELIVERY ADDRESS FOR RECEIVAL?

PERSON RECEIVING ORDER AT DOOR MUST BE AN ADULT WITH PHOTO IDENTIFICATION PROVING THAT THEY LIVE AT SAME ADDRESS PLUS THEIR SIGNATURE IS NEEDED.

WHAT HAPPENS IF THE CUSTOMER MISSES RECEIVING ORDER AT DELIVERY ADDRESS?

FEDEX REP WILL LEAVE DOOR TAG WITH INFO ABOUT IF THEY MIGHT MAKE MORE ATTEMPTS TO DELIVER PACKAGE OR IF CUSTOMER MUST PICK UP THEIR ORDER FROM FEDEX RETAIL LOCATION IN AREA.

HOW LONG WILL FEDEX RETAIL LOCATION HOLD CUSTOMER’S ORDER FOR IF MISSED RECEIVING ORDER AT DELIVERY ADDRESS?

5 BUSINESS DAYS

WHAT REQUIREMENT IS NEEDED FROM THE CUSTOMER FOR PICKING UP THEIR ORDER AT FEDEX RETAIL LOCATION?

DOOR TAG NUMBER PLUS SHOW GOVERNMENT-ISSUED PHOTO IDENTIFICATION PROVING HOW LIVE AT SAME DELIVERY ADDRESS.

CAN CUSTOMER HAVE SOMEONE ELSE PICK UP THEIR ORDER FOR THEM FROM FEDEX RETAIL LOCATION?

YES BUT PERSON MUST BE AN ADULT ABLE TO PROVE HOW THEY LIVE AT THE SAME DELIVERY ADDRESS PLUS SHOWING HOW THEY HAVE GOVERNMENT-ISSUED PHOTO IDENTIFICATION THAT MATCHES ADDRESS PLUS HAVE DOOR TAG NUMBER.

IF ORDER DOES NOT GET PICKED UP FROM THE FEDEX RETAIL LOCATION ON DOOR TAG WITHIN 5 BUSINESS DAY HOLDING PERIOD BY THE CUSTOMER OR AN ADULT ON THEIR BEHALF THAT LIVES AT SAME DELIVERY ADDRESS THEN IS THERE ANY OTHER POSSIBLE WAY THE CUSTOMER WOULD BE ABLE TO RECEIVE THEIR PAID PURCHASE?

YES ONLY IF THEY ARRANGE PICK UP DAY THROUGH EMAIL TO MEET KATCHRONO REP AT STREET LOCATION IN TORONTO CANADA.

IF ORDER HAS NOT BEING PICKED UP FROM THE FEDEX RETAIL LOCATION ON DOOR TAG WITHIN 5 BUSINESS DAY HOLDING PERIOD BY THE CUSTOMER OR AN ADULT ON THEIR BEHALF THAT LIVES AT SAME DELIVERY ADDRESS WHILE THE CUSTOMER HAS NOT MADE ANY EFFORT TO COMMUNICATE WITH KATCHRONO VIA EMAIL TO ARRANGE PICK UP DAY TO MEET KATCHRONO REP THEN WILL THERE BE ANY OTHER CHANCE FOR THEM TO RECEIVE THEIR PAID PURCHASE?

NO

ARE ALL SALES FINAL WITH NO PRODUCT REFUNDS OR RETURNS?

YES

WHAT IS 1 REASON FOR AN ORDER BEING CANCELED AFTER CHECKOUT?

SHIPPING ADDRESS LOCATION ENTERED IS NOT 1 OF THE CANADIAN MUNICIPALITIES LISTED WITHIN SHIPPING POLICY THAT ARE ELIGIBLE TO MAKE AN ORDER WHILE BEING ABLE TO ACCEPT FEDEX DELIVERY SERVICE.

WHAT IS ANOTHER REASON FOR ORDER BEING CANCELED AFTER CHECKOUT?

DISCREPANCY DURING PROCESSING CREDIT CARD INFO OR SHIPPING ADDRESS PLEASE SEE HOMEPAGE FOR CANCELATION POLICY.